Out-of-court settlement of consumer disputes

Information on out-of-court settlement of consumer disputes according to section § 14 of the Act no. 634/1992 of the Coll., on consumer protection

The Customer, who is a consumer, has the right of out-of-court of a dispute arising out of a Contract with the Provider in compliance with section 20d and subsequent sections of the Act no. 634/1992 of the Coll., on consumer protection, in the wording of later directives, through the organisation for out-of-court dispute settlement organisation – the Czech Trade Inspection Authority (www.coi.cz).

Out-of-court dispute settlement initiated upon the proposal from the Customer, which may be submitted primarily in writing, verbally into protocol or electronically using an online form provided on the Czech Trade Inspection Authority’s website. The Customer may submit the proposal according to the preceding clause within 1 year from the first application of the right that is the subject of the dispute by the Provider.

Prior to initiating out-of-court dispute settlement, the Customer is obliged to attempt to resolve the dispute directly with the Provider (e.g. using the contact form provided at www.cianews.cz).

The Customer, who is a consumer and enters into the Contract with the Provider online, also has the right of out-of-court settlement of a potential dispute arising out of the Contract with the Provider initiated via the European Online Dispute Resolution platform (http://ec.europa.eu/consumers/odr).

The utilisation of the abovementioned procedures does not affect the Customer’s right to turn with the claim to the appropriate court.